Terms of service.

Effective Date: [January 26th, 2025]

By placing an order through this website (the “Site”), you (“Customer,” “You,” or “Your”) agree to the following Terms of Service. If you do not agree with these terms, please do not use this Site.

1. Acceptance of Terms

1.1 Binding Agreement. Your access to and use of the Site and any purchases made through the Site are governed by these Terms of Service (the “Terms”). By accessing or using the Site, you signify that you have read, understood, and agree to be bound by these Terms. 1.2 Modifications. We reserve the right, at our sole discretion, to modify or replace any part of these Terms at any time. It is your responsibility to check these Terms periodically for changes. Continued use of the Site after any posted modifications constitutes acceptance of those changes.

2. Eligibility

2.1 Age Requirement. You must be at least 18 years of age, or the age of majority in your jurisdiction, to make a purchase through this Site. 2.2 Compliance. You agree to comply with all applicable local, state, national, and international laws and regulations when using the Site.

3. Orders & Custom Production

3.1 Handcrafted Products. Our products are handmade to order, making each piece unique. Minor variations may occur and are expected due to the artisanal nature of our work. 3.2 Order Confirmation. Upon placing an order, you will receive an email confirmation summarizing your order details. Please verify the accuracy of this information. 3.3 Right to Refuse. We reserve the right to refuse or cancel orders at our sole discretion. In such cases, we will issue a full refund if payment has already been processed.

4. No Refund Policy

4.1 Custom Orders. Because each product is custom made, we do not offer refunds. By placing an order, you acknowledge and agree to this policy. 4.2 Final Sale. All sales are considered final upon checkout. Refunds will not be granted for any reason unless specifically stated in these Terms.

5. Exchanges

5.1 Eligibility. We accept exchanges under limited circumstances, such as defective or damaged items upon arrival. To request an exchange, please contact us within 7 days of delivery. 5.2 Condition of Items. Items must be returned unused, in their original packaging, and in the same condition in which they were received. 5.3 Approval Process. We reserve the right to deny any exchange request if it does not meet the criteria outlined herein.

6. Return Shipping Costs

6.1 Customer Responsibility. All return shipping costs for exchanges are the responsibility of the customer. We recommend using a trackable shipping method, as we are not responsible for lost or damaged shipments. 6.2 Additional Fees. If additional fees are incurred due to improper return shipping, those fees will be deducted from any potential exchange value.

7. Chargebacks

7.1 Damaging to Our Business. You acknowledge that chargebacks seriously damage our small business, even if accidental. 7.2 Repayment of Fees. By placing an order, you agree to promptly repay any fees incurred by us as a result of chargebacks. This includes all associated processing fees and administrative costs.

8. Customer Information Use

8.1 Business-Related Use. By placing an order, you consent to our use of any customer information you provide for purposes directly related to our business, including order fulfillment, marketing (if opted in), product development, and customer support. 8.2 Privacy Policy. All personal information is processed and stored in accordance with our Privacy Policy, which you can find [here or insert link]. 8.3 Data Sharing. We do not sell your personal data to third parties. However, we may share certain data with trusted partners for the sole purpose of operating our business (e.g., payment processors, shipping carriers).

9. Intellectual Property

9.1 Site Content. All content on the Site, including text, graphics, logos, and images, is owned or licensed by us and is protected by applicable copyright, trademark, and other intellectual property laws. 9.2 Limited License. You are granted a non-exclusive, non-transferable, revocable license to access and use the Site solely for personal, non-commercial purposes related to your purchase. 9.3 Restrictions. Any unauthorized reproduction, distribution, modification, or public display of the Site content is strictly prohibited.

10. Disclaimer of Warranties

10.1 As Is. The Site and products are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the operation of the Site or the products sold. 10.2 No Warranty. To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

11.1 No Liability. Under no circumstances shall we or our directors, officers, employees, or agents be liable to you for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Site or the products. 11.2 Maximum Liability. In no event shall our total liability exceed the amount paid by you for the product(s) at issue.

12. Indemnification

You agree to indemnify, defend, and hold harmless our company, its affiliates, officers, agents, and employees from any claim or demand, including reasonable attorneys’ fees, arising out of or related to your violation of these Terms or your misuse of the products or Site.

13. Governing Law & Dispute Resolution

13.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of [Insert State], without regard to its conflict of law provisions. 13.2 Dispute Resolution. Any dispute arising from these Terms shall be settled through good-faith negotiation. If a mutual agreement cannot be reached, the dispute shall be resolved in a court of competent jurisdiction located in [Insert County and State].

14. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms if such failure or delay is caused by events beyond our reasonable control, including acts of God, war, natural disasters, or government actions.

15. Severability

If any provision of these Terms is deemed unlawful, void, or for any reason unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

16. Entire Agreement

These Terms, together with any policies referenced herein, constitute the entire agreement between you and us regarding your use of the Site and the purchase of our products, superseding any prior agreements.

17. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at nelson@desktopfarms.com.

Thank you for supporting Desktop Farms!